Frequently Asked Questions (FAQs)

Welcome to Capretti Design International Inc! We understand that you may have questions before placing an order or while shopping with us. Below, you’ll find answers to some of our most frequently asked questions about our furniture products, orders, shipping, returns, and customer support.

1. What types of products do you offer?

We offer a selection of furniture and home furnishing products, including sofas, chairs, tables, cabinets, and other furniture pieces designed to complement your living spaces.

2. Where do you ship?

We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time.

3. Do you offer free shipping?

Yes! We proudly offer Free Shipping on all orders within our shipping region. No additional standard shipping fees are applied at checkout.

4. How long does shipping take?

Our estimated delivery time is 3–7 business days, including 0–2 business days for order processing and 3–5 business days for transit.

5. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment.

6. Can I change or cancel my order?

If your order has not yet shipped, please contact our customer support team as soon as possible. We will do our best to assist you with your request.

7. What is your return policy?

We accept returns within 30 days of the delivery date. Products must be unused, in their original condition, and returned with their original packaging and applicable accessories. Please refer to our Refund & Returns Policy for complete details.

8. What should I do if my order arrives damaged?

If your furniture arrives damaged or defective, please contact us within 7 days of delivery. Include clear photographs of the damaged product and its packaging, along with your order details, so our team can assist you.

9. How long does it take to receive a refund?

Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method used during checkout.

10. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

All transactions are processed securely.

11. How can I contact customer support?

You can reach our customer support team through the following contact details:

Email: info@caprettidesign.com
Phone: +1 (954) 999-0521

Our support team is available Monday–Saturday, 10:00 AM–6:00 PM (EST).

12. How quickly will I receive a response?

We aim to respond to all customer inquiries within 24 hours during our regular support schedule.

Still Have Questions?

We’re always happy to help! If you need additional information about our furniture products, orders, shipping, or returns, please don’t hesitate to contact Capretti Design International Inc.

Thank you for choosing us!